Dedicated deployment

Dedicated is ATHELOS deployed on infrastructure provisioned for a single customer. Two options:

1. Hosted by us — ATHELOS runs on our private cloud, dedicated to your organization. No shared tenancy, no other customers on the same hardware.
2. On-prem appliance — we ship a hardened appliance to your data center. Optionally air-gapped.

Both include a custom SLA, dedicated support, and compliance packaging.

Who it's for

• Enterprise security teams with strict isolation or compliance requirements
• Government and defense — including air-gapped deployments
• MSSPs running ATHELOS on behalf of multiple end-customers
• Regulated industries — finance, healthcare, critical infrastructure

If you need an SLA, dedicated support, or your data on hardware that no other customer shares, Dedicated is the right choice.

What's included

Every Dedicated deployment ships with:

• Private infrastructure — your own database, storage, and compute
• Custom SLA — uptime, response time, and support commitments
• Dedicated support channel — direct access to the engineering team
• SSO — SAML and OIDC integration with your identity provider
• Audit exports — export the full audit log in machine-readable formats
• Compliance packaging — SOC 2 evidence, DPAs, and subprocessor lists
• Data residency — deployment in a region you specify
• Air-gap option — for environments with no external network access

The provisioning process

Dedicated is a guided process. Here's what it looks like.

1. Scoping call

We start with a call to understand:

• Your team size and how you'll use ATHELOS
• Your compliance requirements (GDPR, HIPAA, SOC 2, FedRAMP, air-gap)
• Your preferred region and data residency needs
• Any integration requirements (SSO, SIEM, ticketing)
• Your SLA and support expectations

2. Proposal and contract

We send a proposal with:

• Pricing (custom, based on scope)
• SLA terms
• Support commitments
• Contract and DPA

You review, we adjust, you sign.

3. Provisioning

Two options:

Hosted by us:

• We provision dedicated infrastructure in your chosen region
• We install ATHELOS and configure it for your organization
• We connect to your identity provider
• We hand over credentials and a URL

On-prem appliance:

• We build a hardened appliance image
• We ship it to your data center (or provide it as a virtual appliance)
• Your team installs it and provides initial network access
• We assist with configuration remotely or on-site

Provisioning takes 1-3 weeks for hosted, 4-6 weeks for on-prem appliance.

4. Onboarding

Once provisioned:

• Kickoff call with your team
• SSO is tested end to end
• We walk through the interface with the people who'll use it
• Support channels are set up
• First engagement is created together

5. Ongoing

• Monthly check-in for the first three months
• Quarterly review after that
• Incident response — direct line to engineering
• Updates — managed by us on a schedule you approve

Air-gapped deployments

For environments with no external network access:

• ATHELOS is fully self-contained
• No external calls, no telemetry, no cloud dependencies
• Local AI runs on your hardware
• Updates are shipped as encrypted media on a schedule you set
• Support is handled over a channel you control (secure call, on-site)

The air-gapped version includes every feature except those that inherently require connectivity (nothing in the core product does).

Pricing

Dedicated pricing is custom and depends on:

• Number of operators
• Deployment model (hosted vs. appliance)
• SLA level
• Support requirements
• Region and data residency

Rough ranges, for planning:

• Hosted, mid-size team — from $25,000/year
• On-prem appliance — from $50,000/year
• Air-gapped, government — custom

Contact sales for a specific quote.

What you don't get

• Self-serve sign-up — Dedicated is always a guided process
• Monthly billing — Dedicated is annual contracts
• Community tier — Dedicated starts at Enterprise

If those matter to you, see Cloud overview or Self-hosted installation.

Getting started

The first step is a scoping call. Email sales@athelos.com with:

• Your organization name
• Team size
• Deployment model you're considering
• Any compliance requirements
• A brief description of how you plan to use ATHELOS

We'll respond within two business days.

Where to go next

• Deployment options — compare the three channels
• Security — threat model and hardening
• Operations — what running ATHELOS looks like